RETURN POLICY

> Returns & Exchanges

Xr wants to ensure your complete satisfaction. If you wish to exchange or return your unworn item, simply return it to us within 7 days of receipt.

To obtain a return authorization (RA#), please e-mail us at info@xr-jewelry.com with a brief explanation of your return or exchange. Be sure to include the item style number and your order number. Please write the RA# on the invoice and on the outside of the return box. Ship the package to the address below:

Xr Jewelry

Attn: Customer Service

620 W 42nd Street S57F

New York, NY 10036 - USA

For your security, please return your item with an insured courier (i.e. FedEx, UPS, USPS, etc.). Xr e-shop is not responsible for items damaged or lost in transit Upon receipt of the item.

We will credit back within 5-7 business days.

Shipping costs will only be refunded when the return is a result of our error. Exchanges will be subject to shipping charges. Items received as gifts may be exchanged for another item of equal or greater value.

All items on Sale are Final and All Sales are Final after 30 days.

> Repairs

Xr will repair any damaged items free of charge within 6 months of purchase.

Any items damaged over 6 months from the purchase date are subject to repair fees. The customer is responsible for all shipping fees.

To obtain a return work order (RWO#), please e-mail us at info@xr-jewelry.com with a brief explanation of your repair request. Please write the RWO# on the invoice and on the outside of the return box Ship the package to the address below:

Xr Jewelry

Attn: Repair

620 W 42nd Street S57F

New York, NY 10036 - USA

For your security, please return your item with an insured courier (i.e. FedEx, UPS, USPS, etc.). Xr is not responsible for items damaged or lost in transit. 

Upon receipt of your package, we will e-mail you with approximate repair time and repair cost if any applies.

> Recommended care of your Jewelry

To ensure the longevity and original appearance of your Xr jewelry, we recommend that you handle them according to the instructions below:

-Store your jewelry in its original packaging to avoid scratches to the finish

-Be sure to remove your jewelry before washing your hands, swimming, and/or applying products such as perfume, hairspray, soap, or lotion. Contact with moisture and these other products can reduce the life of the plating.

-Avoid hard contact such as dropping or knocking the jewelry against other objects that can scratch the metal.